1. Hello Guest!
    Welcome to the Bug Report forum, please make sure you search for your problem before posting here. If you post a duplicate (that you post the same issue while other people have already done that before) you will be given a warning point which can eventually lead into account limitations !

    Here you can find a guide on how to post a good bug report thread.
    Space Engineers version --- Medieval Engineers version
  2. This forum is obsolete and read-only. Feel free to contact us at support.keenswh.com

Graphics card is not supported, please see minimum requirements

Discussion in 'Bug Reports' started by Mikemc, Nov 22, 2013.

Thread Status:
This last post in this thread was made more than 31 days old.
  1. Mikemc

    Mikemc Trainee Engineer

    Messages:
    27
    Minimum requirements as stated on Steam store page:
    OS: Microsoft Windows XP (latest SP)
    Processor: Intel Core2 Duo 2.0 GHz (or AMD equivalent)
    Memory: 2 GB RAM
    Graphics: NVIDIA GeForce 8800GT / ATI Radeon HD 3870 / Intel HD Graphics 4000
    DirectX: Version 9.0c
    Hard Drive: 2 GB available space
    Sound Card: DirectX® compatible on-board
    Additional Notes: No internet connection required to play the game

    My setup:
    Operating System: Windows 7 Home Premium 64-bit
    Processor: Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz (4 CPUs), ~3.2GHz
    Memory: 8192MB RAM

    Display Devices
    ---------------
    Card name: ATI Radeon HD 5450
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: ATI display adapter (0x68F9)
    DAC type: Internal DAC(400MHz)
    Display Memory: 238 MB
    Dedicated Memory: 499 MB
    Shared Memory: 3835 MB
    Current Mode: 1360 x 768 (32 bit) (60Hz)

    Is this a recent bug? Will it be fixed soon? Can I get a refund? :/
    I mean, what is so fancy-pants special that I can't load this game?

    *Edit, I found the Troubleshooting page that suggests disabling videos and that didn't fix it.
     
  2. esd

    esd Trainee Engineer

    Messages:
    4
    Your card doesn't have enough memory (new min reqs):
    https://forums.keenswh.com/post/attention-minor-change-clarification-on-minimum-system-requirements-6632982

    (looking at it, is that onboard video? They don't lend themselves well to games)

    :(
     
  3. Dragongaze13

    Dragongaze13 Trainee Engineer

    Messages:
    92
    I have the same problem while I have got a 1024MB video memory.
    So don't be condescending please.

    [​IMG]
     
  4. TodesRitter

    TodesRitter Moderator

    Messages:
    2,127
    Try to contact the support maybe they know it :)

    Email: support@keenswh.com
     
  5. Dragongaze13

    Dragongaze13 Trainee Engineer

    Messages:
    92
    Lots of people are in the same case since the last update(cf. Steam's discussions), Devs can't miss this bug, I think.
    I let the well english speakers do that. :p
     
  6. Mikemc

    Mikemc Trainee Engineer

    Messages:
    27
    Well then with those of you who can play, can you suggest a card that works, that's around $100 - $150?

    *Edit: Just checked it and it works! Dunno what was fixed because there are no updates listed on the Steam profile about video settings :/
     
  7. cavoeboy

    cavoeboy Trainee Engineer

    Messages:
    1
    I have the same problem, every time I start up space engineers, it says: 'graphics card not supported, please see minimum requirements.'
    Well. I have always played space engineers normally, I haven't changed anything to my setup. I was even playing space engineers yesterday! I really don't know what to do. I already updated my drivers, and it stays the same.

    Please help me out! ;__;
    -cavoeboy
     
  8. Geneticus

    Geneticus Senior Engineer

    Messages:
    1,618
    I seem to remember a bug posted where SE would see onboard video and fail to see your addon graphics card. Maybe the same issue?

    What does the log file say about video when it throws that error?
     
  9. Phand

    Phand Master Engineer

    Messages:
    9,650
    Hi,

    please post log file, so I can see what exactly happened. Maybe I will be able to help. :) Thank you. Edit: in any case you can try this (if you have not tried it already): https://www.spaceengineersgame.com/graphics--performance-issues.html
    Follow the steps from the first article entitled: LOW FPS EVEN ON GOOD GPU / BETTER GRAPHICS CARD DETECTED and let me know if ti helped. Thank you.
     
    Last edited by a moderator: Mar 9, 2015
  10. HardcoreSaxony

    HardcoreSaxony Trainee Engineer

    Messages:
    1
    I have the same problem, and i played the Game at last 5:00 AM this day, and now it`s only 14:30 PM!
    And i don`t want to buy a new card. "Yesterday" all was good and run super and now after a few hours, everything is bad, i can`t believe them.
    I have an AMD Radeon HD 6900 Series. If the issue don`t will fix this was the last time i played this game.
    And i required the minimum, i`m very disappointed. -.-*
     
Thread Status:
This last post in this thread was made more than 31 days old.